GDPR Compliance

Last Updated: October 2026

About GDPR

The General Data Protection Regulation (GDPR) is a comprehensive data protection law that governs how organizations collect, use, and protect personal data of individuals in the European Union and European Economic Area. Although Loonbitca is based in Canada, we respect the privacy rights of all individuals and extend GDPR protections to visitors from the EU/EEA.

Data Controller

For the purposes of GDPR, Loonbitca acts as the data controller for personal information collected through this website. Our contact details are:

Loonbitca
250 University Avenue, Suite 400
Toronto, ON M5H 3E5
Canada
Email: [email protected]

Legal Basis for Processing

Under GDPR, we must have a legal basis for processing your personal data. We rely on the following bases:

Consent

When you submit information through our contact forms, you provide consent for us to process that data to respond to your inquiry. You may withdraw consent at any time by contacting us.

Legitimate Interests

We process certain data based on our legitimate business interests, such as:

• Improving our website and services
• Protecting against fraud and abuse
• Ensuring network and information security

Contractual Necessity

When you engage our services, we process data as necessary to fulfill our contractual obligations to you.

Legal Obligations

We may process data when required to comply with applicable laws and regulations.

Your Rights Under GDPR

If you are located in the EU/EEA, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you and information about how we process it.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restriction of Processing

You have the right to request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority in your country of residence if you believe our processing of your personal data violates GDPR.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. In some cases, we may need to verify your identity before processing your request.

We may decline requests that are manifestly unfounded, excessive, or where we are required by law to retain the data.

International Data Transfers

As a Canadian organization, your data may be transferred to and processed in Canada. Canada has been recognized by the European Commission as providing adequate protection for personal data. This means that data can flow from the EU/EEA to Canada without additional safeguards.

Where we use service providers located outside of Canada and the EU/EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Our general retention periods are:

• Contact form submissions: 2 years from submission
• Client data: Duration of the business relationship plus 7 years for legal compliance
• Analytics data: 26 months in aggregated form

Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Encryption of data in transit using TLS
• Access controls limiting who can view personal data
• Regular security assessments
• Staff training on data protection

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights, we will also notify you directly.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects individuals.

Children's Data

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without appropriate consent, we will delete that data.

Updates to This Information

We may update this GDPR information from time to time. Material changes will be communicated through our website.

Contact Us

For questions about GDPR or to exercise your rights, please contact:

Loonbitca
250 University Avenue, Suite 400
Toronto, ON M5H 3E5
Canada
Email: [email protected]