Privacy Policy
How we collect, use, and protect your personal information.
Last Updated: October 2026
Introduction
Loonbitca ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website loonbitca.com or use our services.
By accessing our website or using our services, you consent to the practices described in this policy. If you do not agree with this policy, please do not access the website or use our services.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you:
- Complete contact forms or service inquiry forms
- Subscribe to newsletters or communications
- Request consultations or demonstrations
- Engage with our customer support
This information may include your name, email address, company name, job title, and details about your data workflow needs.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing activity, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use collected information for the following purposes:
- To respond to your inquiries and provide requested services
- To send administrative information such as service updates
- To improve our website and services based on usage patterns
- To comply with legal obligations
- To protect against fraudulent or unauthorized activity
Information Sharing
We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share information in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our website and delivering services, subject to confidentiality agreements
- Legal Requirements: When required by law, court order, or governmental regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect our rights, privacy, safety, or property
Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Contact form submissions are typically retained for two years unless you request earlier deletion.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access to your personal information we hold
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction of processing in certain circumstances
- Data portability where technically feasible
- Withdrawal of consent where processing is based on consent
To exercise these rights, contact us at [email protected].
Canadian Privacy Compliance
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Canadian residents have specific rights under these laws regarding access to and correction of personal information.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Loonbitca
250 University Avenue, Suite 400
Toronto, ON M5H 3E5
Canada
Email: [email protected]